Citizens non-stop in service with its applications that respond to demands and suggestions. Melikgazi Municipality reaches thousands of requests with its innovative software called ULAKBEL.

2020 Until now, through the ULAKBEL software system, which has been in service since March. Stating that they received 485,800 applications until now, Melikgazi Mayor Assoc. Dr. Mustafa Palancıoğlu was contacted with 763 thousand calls and 134 thousand Whatsapp messages. He stated that it was passed.

Citizens President, who aims to deal directly with suggestions, requests and requests Palancıoğlu, with ULAKBEL software system, Mobile President application and Melikgazi Requests can be made instantly via the Municipality Main Service Building Communication Center. concludes.

“Thousands of our citizens easily contact us!”

“Smart With the understanding of "municipalism", citizens can benefit from technology and In this way, they instantly reach hundreds of daily requests by facilitating transactions. Stating that Mayor Palancıoğlu said, “We are responsible for providing record services to Melikgazi. The way to do this is by listening to the wishes of each of our citizens. As Melikgazi Municipality, our main aim is to provide the best service at the right time. to be able to give. At this point, we provide our population of nearly 600 thousand with many innovative applications. We are trying to catch up. Our Citizens Melikgazi Municipality Main Service They can submit their requests by going to our Contact Center in our building. In cases where our citizens cannot come, we help them with our Mobile President application. We go to him. I personally respond to every request submitted to me and my technical team. We are interested. Our citizens can contact us with just one click, without coming to the municipality. Our system they can access is ULAKBEL Communication Management System. Records received via ULAKBEL application, It is directly transmitted to the relevant units and the process can be followed from here. In its place We conducted a survey on the demands made and informed our citizens about the results. We can follow your evaluations. different by our citizens With our ULAKBEL system, where we collect all requests from channels together We achieved a good efficiency. We almost broke a record in our call center process, we can say. ULAKBEL software, which has been serving since March 2020 We have received 485,800 applications through the system so far. These are very serious figures. We are making great efforts together with our relevant teams. We are working. Thanks to our ULAKBEL system, we were able to reach these numbers easily. Our citizens can contact us with just one click, without getting tired. Incoming Requests are instantly transmitted to the relevant unit via mobile application integration. Our relevant unit quickly finds a solution to the request. Our ULAKBEL system It also sets an example for different municipalities. This satisfaction is shared with our fellow citizens. It creates a strong bond between us. As Melikgazi Municipality “We are always with our citizens.” he said.